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Email Archiving (ArcTitan) Knowledge Base
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Email Archiving: service status
10
Planned Maintenance – ArcTitan (CA3, US2, UK & EU) (COMPLETED)
ArcTitan V9.5 release notes
Response to disclosure of vulnerabilities in PHP and Node.js
Resolved - Service Disruption – US2 Server
EWS is being deprecated - update permissions to continue using the Microsoft Exchange Backup product
View all 10
Email Archiving Setup
6
Email Archiving Setup
Upload Files to an Amazon S3 Bucket
Microsoft 365 end user onboarding via script
Offboarding from ArcTitan
Manual OAuth setup of ArcTitan with Entra
View all 6
Automated Onboarding for O365 Customers
4
Customer Automated Onboarding for O365
Step 1: Log In to Begin Automated Onboarding
Step 2: Import Existing Emails
Step 3: Set Up Data Guardians and Privileged Users
Onboarding for Google Workspace Customers
10
Step 1: Create or Select a Google Cloud API Project
Step 2: Configure Consent Screen
Step 3: Set Up Google OAuth for ArcTitan SSO
Step 4: Link the OAuth Client ID to your Workspace
Step 5: Set Up Google Service Account to Access Mailbox Reader
View all 10
MSP Admin Guide
8
Add New Company
Create New Account
Monitoring
Add Custom Scripts to your Archive
MSP access to customer archives (classic UI)
View all 8
Data Guardians
6
Data Guardians
Managing Data Guardians
Adding, Editing and Deleting a Data Guardian
Configuring Global Account Settings
Managing Requests
View all 6
Local User Accounts (Basic Config)
6
Local User Accounts
Email Archiving User Types
Creating a Local User Account
Resetting a User Password
Editing or Deleting a User Account
View all 6
LDAP Servers (Basic Config)
2
Configuring LDAP Settings
ArcTitan Servers and IPs
User Directory (Basic Config)
6
User Directory
Searching the User Directory
Managing Additional User Email Addresses
Managing Email Domains
Adding a Delegated Link
View all 6
Office Add-In
4
Office Add-in
Installing the Office Add-In Locally
Centralized Deployment of the Outlook Add-In
Using the Office Add-In
Mailbox Reader
2
Mailbox Reader
Configuring a New Mailbox Reader Connection
Search Functions in the Email Archive
6
Searching the Archive (New UI)
Saving Your Search
Sharing Your Search
Filtering Search Results
Searching the Archive (Classic)
View all 6
Browsing Search Results in the Email Archive
5
Downloading Emails
Printing Emails
Accessing Email Headers
Forwarding Emails
Restoring Emails
Spaces Feature in the Email Archive
5
Creating a Space
Adding Emails to a Space
Sharing a Space
Creating a Legal Hold Request
Creating a Content Deletion Request
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